Shipping Policy

This Shipping Policy explains how orders placed with Spirits Prime are processed, dispatched, and delivered.

1. Order Processing

Orders are usually processed within 1 to 3 business days after payment confirmation, unless otherwise stated on the product page.

Processing times may be longer during busy periods, promotions, public holidays, or periods of high order volume.

2. Delivery Time

Estimated delivery time is typically 7 to 15 business days, depending on the destination, carrier, and shipping method available at checkout.

Delivery estimates are not guaranteed and may be affected by carrier delays, customs processing, local delivery conditions, or other factors outside our control.

3. Shipping Costs

Shipping costs, where applicable, are calculated and displayed at checkout before payment.

We may offer free shipping promotions from time to time. Any applicable free shipping offer will be shown on the website or during checkout.

4. Tracking

Where tracking is available, a tracking number or tracking link may be sent by email after the order has been dispatched.

Tracking information may take some time to update after dispatch.

5. Incorrect Shipping Address

Please ensure your shipping address is correct before placing your order. Spirits Prime is not responsible for delays, failed deliveries, or returned parcels caused by incorrect or incomplete address details provided by the customer.

6. Missed or Failed Delivery

If a parcel cannot be delivered or is returned due to an incorrect address, failed delivery attempt, or non-collection, additional shipping fees may apply for re-delivery.

7. Damaged Parcels

If your parcel arrives damaged, please contact us as soon as possible with your order number and photos of the packaging and item so we can review the issue.

8. Contact

Spirits Prime
Owner: Vivian Lorena Palacios Gomez
3 Dougherty St
Rosebery NSW 2018
Australia
Email: support@priime-spiriitsco.com
Phone: +61 2 9667 2536