Return and Refund Policy

Thank you for shopping with Spirits Prime.

We want you to be satisfied with your purchase. If you are not happy with your order, you may request a return within 30 days of receiving your item.

1. Returns

To be eligible for a return, the item must be unused, undamaged, and in its original condition. Where possible, the item should be returned with its original packaging, accessories, and proof of purchase.

2. Return Period

Returns must be requested within 30 days from the date your order is delivered.

3. Free Return Shipping

Spirits Prime offers free return shipping for approved returns. Once your return request is reviewed, we will provide instructions by email.

4. How to Request a Return

To request a return, please contact our customer support team at:

Email: support@priime-spiriitsco.com

Please include the following information:

• Your full name
• Your order number
• The email address used at checkout
• The item you wish to return
• The reason for the return

5. Refunds

Once your returned item has been received and inspected, we will notify you by email. If your refund is approved, the refund will be processed to your original payment method.

Please note that depending on your bank or payment provider, it may take several business days for the refund to appear in your account.

6. Damaged, Faulty, or Incorrect Items

If your item arrives damaged, faulty, or incorrect, please contact us as soon as possible with your order number and photos of the item and packaging. We will review the issue and help provide a suitable solution.

7. Change of Mind

Change-of-mind returns may be accepted within the return period, provided the item is unused, undamaged, and returned in its original condition.

8. Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. You may be entitled to a repair, replacement, or refund if a product has a major problem or is not of acceptable quality.

9. Contact

Spirits Prime
Owner: Vivian Lorena Palacios Gomez
3 Dougherty St
Rosebery NSW 2018
Australia
Email: support@priime-spiriitsco.com
Phone: +61 2 9667 2536
Website: https://priime-spiriitsco.com